Shipping policy

Last updated: October 2026

Every Allura piece is wrapped by hand in our Dubai studio and sent to you with the care it was made with.

Delivery within the UAE

  • Complimentary delivery on every order across the UAE.
  • Same-day delivery in Dubai on orders confirmed before 12 noon (UAE time), Monday to Saturday, excluding UAE public holidays.
  • Elsewhere in the UAE, and for orders confirmed after the cut-off, we deliver as quickly as possible, usually the next working day. Some remote areas may take a little longer.
  • We will email you as soon as your order is on its way.

International delivery

  • We ship worldwide from Dubai with a tracked express courier.
  • The shipping charge for your country is shown at checkout before you pay.
  • Delivery times vary by destination and customs clearance. Once your order is on its way, we will email you a tracking link so you can follow it.

Import duties and taxes

Gulf (GCC) orders: we reimburse import duties

For orders delivered to Saudi Arabia, Qatar, Kuwait, Bahrain and Oman, we would like you to receive your piece without any extra cost. If the courier or customs asks you to pay import duties, taxes or customs clearance fees on delivery, please pay them and keep the receipt. Email it to andreea@alluracouturehouse.com with your order number within 30 days of delivery, and we will reimburse the full amount to your original payment method.

All other countries

Orders delivered elsewhere outside the UAE may be charged import duties, taxes (such as VAT) and customs clearance fees by your country. These are not included in our prices or in the shipping charge. They are collected by the courier or your customs authority, usually before delivery. The amount depends on your country's rules and the value of your order. If you would like an idea before ordering, please email us and we will be glad to help.

If a parcel is refused or the charges are not paid, it will be returned to us. We will refund the price of your order less the cost charged to us for the return. If you live in the European Union or the United Kingdom, we will treat this as a cancellation and refund you in line with our Returns & Exchanges Policy.

Dispatch

If a piece needs a little extra time before dispatch, we will email you straight away, and you can cancel free of charge.

Tracking and delivery

  • You will receive a shipping confirmation email with tracking as soon as your order leaves our studio.
  • Please check that your delivery address and contact details are correct at checkout. If something needs changing, email us as soon as possible.
  • Your order is our responsibility until it is delivered. If it arrives damaged, please see our Returns & Exchanges Policy. We cover delivery both ways for damaged, faulty or incorrect items.

Packaging

Each piece arrives in protective Allura packaging with care instructions. Handle with care. I am couture.

Questions or special requests

Planning around a shoot, baby shower or special occasion? Email us at andreea@alluracouturehouse.com and we will do our best to help.